Do Not Ever Promote Your Product Or Services

by Ritu

[ad#468x60]No matter what kind of business you run, the ultimate goal is to sell your products and services and maximize revenue. The first goal however is to tap the market and lock in new customers or customers that have been loyal to a certain brand. Most companies and businesses overlook two simple yet the ony things that come in play while promoting their products and services. These two elements play the most important role or say the only role in securing a long term customer. So what exactly are these two things? Well, the two things that we are going to talk about is the only thing that any customer will ever buy from any business.

Your customers are interested in only two things while purchasing your product or services – Good feelings and solution to the problem. Everything else is secondary to these two elements that customers require.

In marketing these two elements are of utmost importance as this is what your marketing strategy should be geared towards. Don’t create a marketing message as to how you can sell your product but think how you can provide good feelings and solution to the customer’s problems. Following this strategy will give you a winning recipe each and every time.

Let’s take a look at the diagram below as to how exactly Business Perspective differs from Customer perspective

Business and customers have different perspective, its a well known fact. However, one thing that most companies and marketers tend to ignore is we need to think as a customer and not as a business while promoting.

The idea behind this is to sell customers what they are looking for. Your product might not be something your potential customer might need but your message should be able to generate the “want” factor. To do so approach your clients/customers with solution to the problem that they might achieve by buying your product. Do not, do not send the message that your product is based on actual value. Give them the idea that the products pricing is based on what its worth – which is the problem solving that it is going to provide to the customer.

Anyways, the point behind this post isn’t that you shouldn’t promote your services and products. If you didn’t you wouldn’t have a sustainable business. Instead promote the positive feelings and solutions that your product might help the potential customer achieve. This will immensely increase the chances of a sale.

Two things to keep in mind while promoting your business is as simple as it can be,

  • Promote positive feelings that your product may give to a potential customer
  • Promote how your product can solve your customers problem

That’s it.

Before I end the post here are 4 more simple tips for a marketer or a sales person that might help make a sale :

  1. Be in a emotional state where you are happy. Remember, happiness is contagious.
  2. Do not tell customers your problems. They are looking for solutions in your product to solve their problems.
  3. Customers have their reason to buy a product. Tie in your reason to sell with their reason to buy.
  4. Portray yourself as the direct ambassador for the company. In a way the customer thinks they have direct connections with the business thorough you.

Make a note : Customers want good feelings and solution to the problem, not your product or services. Mold your products and services into these two elements that customers are looking for and its a win win situation for all.[ad#336x280]

{ 14 comments }

Mike Smith - Bootstrapping Blog August 13, 2008 at 7:59 am

I had a post about this a while back on how people don’t buy shampoo, they buy clean and manageable hair, ect. Definitely an awesome topic and one people should think about more often when they work on their marketing and advertisement plans

Michael Martine, Blog Consultant August 13, 2008 at 9:39 am

Damn, this is awesome. It kills me how many people miss this, and yet how astonishingly effective it is. In a word, it’s empathy. Nice one, Ritu!

Michael Martine, Blog Consultants last blog post..The 5 Survival Tips Cycling Can Teach You About Blogging

robert August 13, 2008 at 1:26 pm

Sell a vision that talks about how users experience the product or service.

followvicslead August 13, 2008 at 2:27 pm

The maxim I have followed is that before a prospect becomes your customer, they must first get to know you, like you, and trust you.

followvicsleads last blog post..Image is Important in your MLM Home Business Opportunity

Pamela Weir August 13, 2008 at 6:32 pm

As a copywriter, I’m constantly telling my clients to push the benefits and good feelings their products provide for their customers. Instead of focusing on the fancy features, let your customers know that they will solve a problem and feel better about themselves when they buy it.

izman2008 August 15, 2008 at 9:29 pm

As a service provider, we constantly train our employees to push the benefit of a product, as opposed to the features of the product. Their is a huge difference, the feature is something the company came up with, the benefit is what the customer will get out of the product. Nice article!

Ron Meledandri - Sentra Business Solutions August 16, 2008 at 9:06 am

You make some excellent points. Often, businesses miss the “good feelings” part that you discussed. They don’t realize that some people buy a certain car, name-brand clothing, etc. because it gives them that “good feeling.” If a buisiness is going to survive long term, it must FORGET ABOUT FEATURES. You hit the nail right on the head.

Ron Meledandri – Sentra Business Solutionss last blog post..Business Networking

PPC Fool August 20, 2008 at 2:03 am

Nice one …

This is marketing 101 but a lot of people miss this

Tanner (does Utah marketing) September 18, 2008 at 12:28 pm

A lot of businesses often overlook this. As Harry Beckwith wrote in the book “You, Inc.”: “People buy feeligns. . . People value – and pay more for – the way you make them feel.”

neocon24 October 23, 2008 at 1:30 am

I’m not so sure I agree. Do we really buy products because of the good feelings and solutions they provide. I realize that’s the conventional thinking.

But is it true?

I bought eggs the other day. The first ones that said, “organic” I bought. I didn’t care how the hell they were going to make me feel, nor any solutions they might provide. I just wanted good eggs.

When I shopped for a new motorcycle, I ended up buying a Harley Davidson Nightster. Why? Because I wanted to feel good by joining the “Harley” crowd. No. I simply wanted the motorcycle with the lowest seat height.

So you see, not every purchase is due to conventional wisdom, such that people buy Harley Davidson’s for their image. Or certain organic foods for any other reason than what it says on the package.
Donovan
dmipr.com

Tridaya Internal Arts November 28, 2008 at 9:20 pm

Your tips and idea very useful and it’s increase my selling product.

Thank a lot,
Tridaya

IVR Solutions February 26, 2009 at 9:32 am

Its awesome presentation. if i cannot come accross i missed a billion dollar suggestion really. I got the secret of marketing baseline presentation …

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